Will the procedure be pre-certed with my insurance company?
Our billing department will call your insurance company to let them know you are having the procedure. It is the patient's responsibility to call their insurance company to verify coverage and deductibles.

Will my insurance cover my procedure?
You should contact your insurance company directly because coverage is different for every plan.

Why was my procedure scheduled at a hospital instead of in the office?
Procedures sometimes need to be scheduled at a hospital due to medical conditions of the patient or if the patient has an insurance with whom we do not have a contract to perform procedures in our office.

Why do I need to give you picture identification?
This is how we verify your identity for medical safety reasons.

Do I have to give you my social security number?
We understand that you may be hesitant to provide this information. Your social security number is required to ensure that we receive proper payment from your insurance company. It is maintained securely as part of your confidential medical information.

Do I need a referral for my office visit?
If you have an HMO, in most instances you do. If you are not sure if you need a referral, please contact your insurance company directly. If you do need a referral, you will need to contact your primary care physician and request one.

Why do I have to pay a co-pay if I am coming back in to see the physician after my procedure?
The charge for your procedure does not include follow up visits.

Why can't I just schedule a colonoscopy/upper endoscopy without an office visit?
Before our staff can schedule a colonoscopy or upper endoscopy, we need to have an order by one of our physicians or mid-level providers. Patients who are calling to schedule their first screening colonoscopy and patients calling the office to schedule a procedure after receiving one of our recall letters are asked a series of Open Access questions. If you are a healthy patient, you will be forwarded to our Open Access nurses so they can review your medical history and current medications. Otherwise, you can be scheduled to see one of our nurse practitioners.

Why can't I have the time of my procedure scheduled at LGH?
LGH finalizes its appointment schedule no earlier than the day before your procedure. Often times, LGH's schedule will be dependent on the patient's medical condition.

What should I do if my insurance changes and I am scheduled for a procedure or am coming in for an office visit?
Contact the office and notify us of the change.

May I schedule my procedure in either the Lancaster office or the Oregon Pike office?
Our schedulers offer patients the first available procedure time. Both offices have the same equipment, and your procedure may be scheduled at either location.

Do you offer financial assistance, or can I set up a payment plan?
Contact the billing office directly. There are certain qualifications that you must meet in order to receive assistance, or set up a payment plan.

Do you participate with my insurance?
We accept Medicare, Blue Cross, Blue Shield, HealthAmerica, and other major plans. Please contact our office to ask about your specific plan.