The Joint Commission, a not-for-profit organization, sets the standards by which health care quality is measured. Because its standards are regarded as the most rigorous in the industry, organizations committed to providing the highest level of quality care to their patients choose to be evaluated and considered for Joint Commission Accreditation.

To earn and maintain accreditation, once every three years RGAL undergoes an extensive, on-site review conducted by a team of health care professionals representing The Joint Commission, i.e., physicians, administrators and nurses. The purpose of the on-site review is to evaluate our performance in all areas that affect patient care.

Through continuously maintaining Joint Commission Accreditation and its high onsite review scores, RGAL demonstrates its compliance to the most stringent standards of performance and its commitment to providing the utmost in safe and quality care.

Summary

Being a good patient means sharing your concerns. If you have questions, problems, or unmet needs, please let us know. If you would like further clarification of the “Patient Bill of Rights” as they pertain to you, please contact us at (717) 544-3400, Ext. 133.

Effective communication with our patients and their families is important. Should you need explanation about your care or have a concern, we offer these guidelines:

• Step 1. Please address the concern directly with the staff caring for you. The parties directly involved are most likely to have the best information and should be the starting point to resolve the situation.
• Step 2. If resolution is not reached, please ask to speak to a manager. Should this step not resolve the issue, you are encouraged to move to the next level.
• Step 3. If resolution of your concern is not reached, please contact the Practice Administrator at (717) 544-3254.

If addition, concerns may also be directed to:

Pennsylvania Department of Health
Acute & Ambulatory Services
PO Box 90
Harrisburg, PA 17108-0090
1-800-254-5164

And

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610